[5.0] How to Add sub-users to Your HailTrace Account

[5.0] How to Add sub-users to Your HailTrace Account

Adding sub-users in HailTrace enables precise permission management for employees or subcontractors, ensuring efficient workflow and security. Down the road, you can easily update or remove sub-userswithout losing leads or compromising your account.


With this feature, teams can collaborate effectively, close deals, and drive growth within the HailTrace platform.

Role Needed: To add sub-users you need to be the 
  1. Account owner 
  2. Admin

*A User can only be added in the Browser App

1 Along the left-hand bar, select Company Settings


2. Click User Management 


3. In the top-right corner, click Add New User


4. Fill out name, email, phone number, and address(optional) of the person you are adding to your account


5. Click Set User Roles


6. Select "on" or "off" roles you want the new user to have *see role management article to understand the list of roles available in your account

Below is a breakdown of each role available.

Base Roles






Administrative Roles





Canvassing Roles




Lead Data Roles





7. Click Save and Add User


8. User Accepts Invite & Creates Password: The new user will receive an email inviting them to join your company. Once they accept that invite, they will be prompted to create a password and complete onboarding!




Learn how to Edit a User, including Personal Info, Roles, Reset Password, and Disable Account

Drop Files to Attach

    • Related Articles

    • HailTrace 5.0 Webinar Training

      5.0 Mobile Foundation Training Every Tuesday at 9:30 AM CT For those who are often in the field creating and closing deals. At the end of this webinar, you will know how to: Get to the right areas first with weather events and notifications ...
    • 3 Ways To Learn HailTrace 5.0 Fast

      HailTrace is packed with powerful tools to help you track storms, manage leads, and close deals before competition. We’ve made it easy to learn to use these features: ? Knowledge Base Articles Find answers to specific features anytime. Access our ...
    • [5.0] Download a Weather History Report For An Address

      HailTrace’s Reviewed Report empowers customers to win property owner’s trust and streamline insurance claims with accurate storm history and precise date of loss reporting. For example, you can use the Weather History Report in the following ways: ...
    • [5.0] Create Assets in Seconds with the New Workflow

      Creating an asset is now quick and simple. Just drop a pin on the map, fill out a short form, and you are done. No more jumping through multiple steps or screens. This helps you add homes faster in the field and keep your work moving. Mobile App Drop ...
    • [5.0] Use the Asset Panel to Find, Create, and Manage Assets

      The Asset Panel now makes it easier to manage your work without leaving the map. Filters are built right into the panel, so you can quickly find the assets you need. You can also create a new asset right from the panel. This helps you stay organized, ...